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Your tablet's battery may be in safety mode. Connect your tablet to the mains and leave it to charge for at least 12 hours.

The memory on any electronic product will be less than indicated. With our tablet, the Android system files take up around 1.5 GB of the total memory. The memory is also partitioned: one part is reserved for installing application and another part is reserved for you personal files such as music, videos, photos, etc. (The size of the partitions depends on the total memory of your device.)

Signing up to the L-store is very easy. Clicking on the L-store icon on your tablet will open a log-in page. Scroll down the page and click on the "Sign up" button then follow the registration steps.

Google Play Store is not installed on this range of tablets. However, the Lstore installed on our tablets allows you to download almost 23,000 of the most popular applications.

If you encounter this problem, simply download another internet browser, such as Baidu Browser, via the Lstore.

For reasons of privacy and data protection, even performing a reset on the tablet will not allow you to unlock the screen. For this problem, please contact your retailer's after sales service department.

The Dual Core models are higher performance and therefore require more power. These models can only be charged using the mains adapter.

You'll find applications on Lstore which allow you to manage your files in the "Tools & Utilities" section or by searching for "Browser".

To reset your tablet, refer to the table below and read the "Firmware" documentation relating to your tablet. WARNING: resetting the tablet permanently erases all data contained on the tablet (photos, videos, etc.).

Turn the tablet over to service, if the problem persists.

Sometimes your Android tablet is not recognized due to driver problems. If you might want to try updating your driver. To do this, proceed as follows:

1. Press Windows + X and choose Device Manager from the menu.

2. Locate your Android device, right-click on it and choose Update software driver.

3. Click on Search for drivers on my computer

4. Then click Choose from a list of device drivers on my computer.

5. In the list, choose USB MTP Device and click Next.

6. Once the driver is installed, your Android device should be recognized.