Is it possible to use and control the Spy-C Tank remotely using a PC?
No, the Spy-C tank can only be used with the dedicated smartphone/tablet applications within the Wi-Fi range of the Spy-C Tank. (Up to 50 metres in open areas, this range can vary depending on your environment. Thick concrete walls can considerably reduce the range of the Spy-C Tank.)
Why do I get feedback on my smartphone or tablet?
Your smartphone or tablet is too close to your Spy-C Tank. Move farther away or lower the sound volume on your smartphone or tablet.
Why can't I hear sound on my smartphone when I control my Spy-C Tank?
To avoid retransmitting the sound of the motor when the Spy-C Tank is in motion, its microphone shuts off and turns back on automatically when the Spy-C Tank stops.
Why can't I connect to my Spy-C Tank?
Do the following:
o Install the Spy-C Tank application available on Play Store or the App Store.
o Install the antenna correctly on the Spy-C Tank (it must be fully screwed in).
o Turn on your Spy-C Tank using the on/off switch located on its underside.
o Enable the Wi-Fi on your smartphone or tablet.
o Choose the name of the Spy-C Tank you want to control (e.g. SPY-C_00 E04C0746A4).
o Check that the Spy-C Tank is in range of the Wi-Fi signal.
o Check the level of the batteries via the indicator on the application.
What happens if I receive a call when I am on the Spy-C Tank control screen?
The application automatically stops so that you can answer your call. To resume control of your Spy-C Tank, simply restart the Spy-C Tank application.
Can I use the Spy-C Tank outdoors?
The Spy-C Tank is recommended for indoor use only. It is not waterproof against weather or high humidity.
Can I operate multiple Spy-C Tanks in the same area?
Yes, you can have multiple Spy-C Tanks in the same area. Each has a unique device name that differentiates it from others (e.g. SPY-C_00 E04C0746A4).
Why is video recording in black and white?
Check that the night mode is disabled. This video mode is in black and white.
Why is the video transmission quality so poor?
Check the following:
o The Spy-C Tank is at its maximum range. (Up to 50 metres in open areas, this range can vary depending on your environment. Thick concrete walls can considerably reduce the range of the Spy-C Tank.)
o Check the charge level of the batteries on the application and change them if necessary.
o Check that the antenna is correctly installed. (it must be fully screwed in)
o Check that the environment in which the Spy-C Tank is moving is not overloaded with Wi-Fi networks, as this can cause interference.
Why does the flashing blue indicator take a long time to appear when powering on the Spy-C Tank?
The Spy-C Tank takes about 30 seconds to initialise, after which the blue light starts flashing.
Why does my Spy-C Tank drift to the right/left?
The Spy-C Tank is designed to operate like a tank, with separate navigational controls for the left and right wheels. Perhaps there is less traction with the ground on one side, which can cause the device to driver to the right or left.